Technical Services – Remote Serivice
- Instant troubleshooting without travel delays
- Reduce downtime and production losses
- Lower service costs vs on-site visits
- Direct access to expert technicians
- Secure, remote diagnostics via video and software
- Flexible support hours across time zones
DPH offers Remote Service solutions to keep tea and coffee production lines running. Using video calls, secure remote desktop tools, and digital diagnostics, our experts help identify, troubleshoot, and resolve machine issues without waiting for on-site support.
Provided by DPH International’s Technical Service Team, based in Germany and Dubai.
- Coverage: Available for all installed machines in DPH’s portfolio
- Response Time: Immediate virtual connection within support hours
- Support Tools: Video, secure VPN access, machine diagnostics
Remote troubleshooting reduces downtime by up to 70%, Secure encrypted connections, Compatible with all major OEM machines in DPH’s portfolio, Cost-efficient alternative to emergency on-site visits